I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
picruz, thank you for taking the time to reach out to us here on the forums.
I'm sorry to hear about the experience that you've had so far, and we'd hate to lose you. Please allow me the opportunity to turn this experience around, I'm confident I can help! To get started, can you please send me a PM with your first and last name? Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
@picruz, thanks for providing us with that update! I'm sorry to hear the issue is still ongoing after replacing the box. I would be more than happy to further look into and assist you with this. In order to do so, can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@picruz, we never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me or ComcastAlly a private message if you still need assistance with this pixelation problem you're experiencing. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast.