Wasn't sure where else to submit positive feedback but I had a great experience with a technician this morning! His name is Sedric Pope and he visited my apartment in Chicago on 3/13 at 8 AM. He was polite, friendly, got right to work, and completely fixed my issues with my WiFi. I really appreciate his dedication and the time he took to resolve my problem. He explained everything as he was doing it and made sure my service was working before he left. This should be passed along to his supervisor and be a part of his record so he is recognized for his excellent work!