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Complete recovery scam?

New Poster

Complete recovery scam?

Hello, I am getting calls from complete recovery claiming that I never returned my equipment to you, but I am using my own equipment for my comcast service! The one time I had Comcast TV was over a year ago and I returned the equipment to the comcast store in Roseville CA after my contract ended. How can I get this taken care of so they leave me alone?

Expert

Re: Complete recovery scam?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Complete recovery scam?

Hi Caligirl85. I can assist with reviewing your account for any equipment discrepancy and investigate why you are receiving this message. Please send me a private message and include your full name, service address, and account number so I can access your account.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!