in July I brought two iPhones to xfinity mobile, both eligible for the $300 gift card promotion.
I have recieved one card with the correct amount. The second one is the problem as it is only for $150.
from the email:
Get excited! Your $150 Prepaid Card for 1 LG Motorola BYO device is on its way
Here's what you need to know:
You're getting: $150 Prepaid Card for 1 LG Motorola BYO device
I verified this on the www.xfinityrewardcenter.com website.
My XM account shows the second iPhone 6s added on July 31.
I am currently on-hold ( now over 30 minutes) and am hoping this will be corrected quickly.
1 hour 45 minutes later I recieved a callback, and the "rewards center" is telling me there was "never" a $300 dollar BYOD program.
The rewards center supervisor was unprofessional, talked quickly and would not listen, and interrupted me several times.
He then said he would find a supervisor at xfinity mobile to transfer me to, and then the call ended.
I will be visiting the store where I completed this transaction to excalate this unless someone on this system can contact me.