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Complaint Line

New Poster

Complaint Line

I am looking for a complaint line for Xfinity.  Is there a place that I can call about the very rude customer service treatment that I have received over the last couple of calls that I have had with the technical support team.  Today I have literally been over talked very loudly by Tanya (xfinity if tmj) and dumped in a call que by first level supervisor of Joe after being brushed off by Angela and Gabby.  I am extremely upset with how they handle customers.  You thanked us for being loyal customers since 1982 then took it upon yourself to treat us very badly.  I absolutely need to file a complaint with the corporate team.  ANYONE with information, please reach out to me.  Thanks!

Contributor

Re: Complaint Line

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Expert

Re: Complaint Line

Hi @willis39305,

Sorry, you had a bad experience. Thank you for letting the team know about your issues. 

I've asked a corporate Comcast employee to help you. You should expect a reply in this thread. 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Complaint Line

Hi @willis39305

 

I'd also like to apologize for the experience you've had. I can help you by starting the process of submitting a complaint. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Complaint Line

Hello, I wanted to join this forum as I just had to end a chat experience. The chat did not go well and the chatter kept referring to me a 'he' or 'him'. I did identify I am a woman and the chatter kept identifying only men. I am not okay with this and want to know who I can contact. Thank you 

Official Employee

Re: Complaint Line

Hey @not_happy1

 

I can help you as well. Please follow the steps above to send me a private message and we can start there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!