I am looking for a complaint line for Xfinity. Is there a place that I can call about the very rude customer service treatment that I have received over the last couple of calls that I have had with the technical support team. Today I have literally been over talked very loudly by Tanya (xfinity if tmj) and dumped in a call que by first level supervisor of Joe after being brushed off by Angela and Gabby. I am extremely upset with how they handle customers. You thanked us for being loyal customers since 1982 then took it upon yourself to treat us very badly. I absolutely need to file a complaint with the corporate team. ANYONE with information, please reach out to me. Thanks!
Sorry, you had a bad experience. Thank you for letting the team know about your issues.
I've asked a corporate Comcast employee to help you. You should expect a reply in this thread.
I'd also like to apologize for the experience you've had. I can help you by starting the process of submitting a complaint. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
Hello, I wanted to join this forum as I just had to end a chat experience. The chat did not go well and the chatter kept referring to me a 'he' or 'him'. I did identify I am a woman and the chatter kept identifying only men. I am not okay with this and want to know who I can contact. Thank you
I can help you as well. Please follow the steps above to send me a private message and we can start there.