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Communication Error

New Poster

Communication Error

I have been attempting to log into my account for the last couple of days (it is a new account). I am able to log in with my username and password.  When I sign into my account, it gives the Welcome to the new My Account screen and gives me a communication error when I click Accept. 

Official Employee

Re: Communication Error

Hello, ericagorrell. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with the My Account app. This is certainly frustrating. I would like to look further into this for you. Can you please send me a PM with your first/last name and the user id you are trying to log in with so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Communication Error

Having the same exact issue. Reading the forums and seeing this issue running as far back as a year ago is not looking promising. Thinking about using the 30 day get out free card.
Official Employee

Re: Communication Error

Hey Revjmliles. Thanks for reaching out to us on the forums as well. I apologize to hear you are having the same issue. I would like to look into your situation as well. Please send me a PM with your first/last name and the user id you are logging in with so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Communication Error

Hello, ericagorrell. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!