I received a call stating they were comcast. The # is 844-251-3974. Never seen this # before because I usally deal with the 800 #. They claimed they detected something in my home was wrong. I called the 800 934-6489 # and the agent stated there was nothing going on with my connections. Just wanted to let you know if there is something fishy going on
It's a legitimate phone call. Comcast is detecting a problem with your signal. Let them come and fix it, they will do it free of charge.
Hello @DianeU1, thanks for reaching out about this call from Comcast concern. @Nerdburg is correct and I can take a further look into your signal levels on my end, as well as schedule a tech out if needed. Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@DianeU1, I did not receive a private message or her back from you, so I will be locking this thread. Please send me a private message if you still need assistance with this service concern. Please create a new Public post for any future issues or concerns. Thank you and we truly appreciate you being Comcast customer.