The CSR said Comcast will only ship the XB6 to certain parts of the country (not mine) and I'd have to get one from one of their retail locations, which is very inconvenient. This sounds a little crazy. What's going on?
I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
Thank you, unfortunately, there is no direct number to our department, all of our conversations are handled as responses. If your concern is sending personal information over this, as long as you send it in private, all is secure. We work directly with local markets so sending you the XB6 is possible as long as the warehouse in your area has them.