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Comcast wire tied to a tree at my house preventing it from sagging onto the roadway

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Comcast wire tied to a tree at my house preventing it from sagging onto the roadway

I have a comcast wire that is tied to a tree next to my carport.  I am no longer a comcast customer but this wire was still going to my house.  When exterior remodeling was done, the wire was disconnected to put the siding on.

 

This wire needs to be removed from my house. If it was not tied to a tree this wire would be laying in the street.   Previously there was so much excess wire it was just laying on my carport roof.

 

I have written to the Comcast office in Manassas Park, Virginia with all my contact information and no one has contacted me.

 

I need help.  I would like to give you a chance to fix this before i contact the SCC in Richmond, VA