Hi Jamesusa -- I can help clear up why the tech couldn't drill where you needed. Our techs are not permitted to drill through interior walls in Multi Dwelling Units, such as 4plexes. Techs are only permitted to drill through the exterior wall. Landlord permission would be needed to go through any other walls besides exterior. Granting that permission will be up to your landlord's discretion. This installation appointment has been rescheduled to make another attempt.
Jamesusa -- Following up on your install. Installation appointment shows completed. Can you confirm the tech was able to get service installed and working as intended?