Hello, BR325. Welcome to the Xfinity Forums.
I'm glad you reached out to us about this and I understand how confusing and frustrating this must be for you. I'd like to take a closer look into this situation to confirm, but given your description it sounds like it may have been a mandatory disconnect due to ingress. In short, if a home is identified to be feeding back signal that is interfering with emergency and aircraft communications, we are obligated to address the issue immediately. If we are unable to contact the customer at that time, the line will be disconnected and the homeowner will be notified to reach out and schedule a time to make the appropriate repairs. I'd like to help clarify if this was the case for you. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
BR325, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get some clarification to the situation as well as quickly re-connected, but if you still need assistance, please feel free to start a new thread.