I pay more to Comcast each month than I do to lease a new Jetta GLI . That’s is more than other providers for similar service. I expect that service repair calls are handeled in a timely and professional manner. Why am I now at the point where twice a technician has come to my home . They both agreed that there’s a verifiable problem With Comcast equipment outside of my property but, but Comcast won’t let them fix it without a supervisor approval sinc it doesn’t efetch enough customers. It’s totally ridiculous that had to waste my time twice now and given the promise that the senior technician that they would send would definitely fix it . Then have him say he isn’t allowed to fix it because Comcast won’t allow him to do the repair without getting some kind of a supervisor to override and authorize the repair. For the price I pay each month they could fix their own equipment that they know is broken and they can give me credit for the services that I haven’t been receiving since September now otherwise they can take their services or lack of , and I’m sure you can figure out the rest.
Then have him say he isn’t allowed to fix it because Comcast won’t allow him to do the repair without getting some kind of a supervisor to override and authorize the repair.
I never heard of such a thing. It's Comcast's responsibility to fix issues with the outside cable plant. My experience in tech ops has been that Comcast has a culture of fixing the cable plant as needed. If something was bad, we just fixed it, I never had to get budgetary approval for anything. I suspect your tech perhaps needs some further training.
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