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Comcast service area become non-service area and they charged me early termination fee

Regular Visitor

Comcast service area become non-service area and they charged me early termination fee

I have been with Comcast for 4 years and I do like their service and internet a lot. However, I got very very frustrated with their customer services recently. I bought a new home March this year and plan to move to the new location with Comcast and I got the information that Comcast is internet utility company for my new home (paper copy attached). So I renewed a 12 months contract with Comcast thinking that I can transfer my service to my new home when I move. However, few weeks ago I called comcast for transferring my service the representative told me my home is non-service area. I got confused with why my home become non-service area and the representative fail to explain why. And then I called the next day to disconnect, the second representative told me they may set up the service for my new home based on my zipcode. Then the second representative filed a collective ticket (I filed two tickets) for someone to visit my home and check, but nobody contects me for a week. I asked the third representative (another call) about whether I can call the collective department, they said no and all I can do is waiting. Since I can't delay my moving and work forever, so I finally disconnect my service with comcast and they said they will charge me early termination fee $80.

 

I just want to say few things about what I feel about Comcast:

1. I do like the internet service Comcast have and it is bad that I can't continue to use it;

2. I am disappointed about how customer service because they kept telling me different information and their suggestions didn't solve the problem I had. If I know that it is likely nobody will come to help me "set up" comcast in my home, I won't spend weeks waiting for them (I will disconnect maybe earlier).

3. I am very confused about the information service become non-service and they still charge me early termination fee (though I have been a old customer for very long time).

 

YWAN446

 

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Expert

Re: Comcast service area become non-service area and they charged me early termination fee

Hi @YWAN446

Thank you for visiting the forums! Sorry to hear about your issues. 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Comcast service area become non-service area and they charged me early termination fee

 

YWAN446, thanks for reaching out. No one likes conflicting information so many apologies for this experience. The question at hand is: is your new home serviceable by us or not. Unfortunately, I can't vouch for the picture you attached and it's accuracy but I can help clear up some things that happened here. Please send me your full name in private message so I can assist. 

 

KenF

Regular Visitor

Re: Comcast service area become non-service area and they charged me early termination fee

Thanks!
Regular Visitor

Re: Comcast service area become non-service area and they charged me early termination fee

Hi, @The_Janitor

 

I have sent private to @ComcastKenF twice and he/she hasn't replied me.And nobody is following up with me about this case. I'd like to know what's going on.

 

Thanks

YWAN446

Official Employee

Re: Comcast service area become non-service area and they charged me early termination fee

 

YWAN446, thanks for posting. I've been out of the office for a bit but have returned. I'll follow up in private message. 

Official Employee

Re: Comcast service area become non-service area and they charged me early termination fee

Hello, I want to let you know that I am following up for KenF as he is out of the office. Were you able to get an answer to serviceability to your home?