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Comcast's website, 10.0.0.1 & xfinity stream not connecting, but internet is working for other thing

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Comcast's website, 10.0.0.1 & xfinity stream not connecting, but internet is working for other thing

I have internet connectivity, but for the last couple days I have been unable to connect to anything directly linked to Comcast. Specifically, xfinity stream (TV) - but Netflix works, www.comcast.com - is not able to load my account information so I can see if I have a bill due, and when attempting to access 10.0.0.1 in order to troubleshoot further - it will not load. I want to be credited for the last 2 days of service interruption and continue to be credited until this issue, which is obviously within Comcast itself, is resolved and my full service is restored. Thanku! Yvette Donahue
Expert

Re: Comcast's website, 10.0.0.1 & xfinity stream not connecting, but internet is working for oth

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Comcast's website, 10.0.0.1 & xfinity stream not connecting, but internet is working for othe...

Hi Vettiemouse, 

 

We can credit your account for service issues once we get everything resolved. I'd like to check your account to see if I can isolate the cause of your problems. In order assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.