I've asked a Comcast employee to help you. You should expect a reply in this thread.
We can credit your account for service issues once we get everything resolved. I'd like to check your account to see if I can isolate the cause of your problems. In order assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.