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Comcast rep said black lines can't be buried in the ground? Why??

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Comcast rep said black lines can't be buried in the ground? Why??

Called for line burial that should've already been taken care of from the installer. The rep said black lines can't be buried. What sort of nonsense is this?

 

The line that was damaged and replaced was black and buried. So why would the new line not be buried? It's over grass.