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Comcast refund check - Stop Payment

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Regular Visitor

Comcast refund check - Stop Payment

I received a refund check from xfinity after I closed my account (I moved).  After I mobile deposited it into my bank account, the bank reversed the deposit and said that comcast had issued a Stop Payment on the check.  Not only did they take the money back out of my account they charged me a fee!

 

Called Comcast and the rep said I couldn't mobile deposit the check, that I have to take the check to the bank in person to cash it.  What kind of baloney is that?  I'm afraid to deposit it again and get charged another fee.

 

What's going on?

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Expert

Re: Comcast refund check - Stop Payment

@mstolnicki 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our PM Policy here.
 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Comcast refund check - Stop Payment

Hello, mstolnicki! Welcome to the Xfinity Forums.

 

I'm sorry to hear you are having trouble receiving your refund. I know how important that extra cash can be, especially with how crazy the world has been lately. I'd love to work with you to make sure you get your refund. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Comcast refund check - Stop Payment

Thanks.  I PM'd you with my info.

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New Poster

Re: Comcast refund check - Stop Payment

Exact same thing just happened to me.

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Regular Visitor

Re: Comcast refund check - Stop Payment

They refunded back to my credit card and sent me a check.  I didn't notice the refund on my credit card, so I deposited the check into my bank account.  Then, bam!, stop payment, $12 fee. 

 

At least they could have notified me ahead of time.  It would have saved me 3 hours of time and $12.