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Comcast pedestal in wrong place

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Comcast pedestal in wrong place

I would like to have Comcast move my pedestal or put it underground please. I have called and was told that someone would call me back and they never did. I have my plot plan for my house and it shows the pedestal in a different spot. Please contact me so I can get this problem resolved. Thank you!!
Official Employee

Re: Comcast pedestal in wrong place

Hello Ffmj777. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with submitted a pedestal relocate ticket for you. This will alert our local Tech Ops team to review the location of the pedestal and determine of your request can be accommodated. Please be aware, in some cases, if the pedestal is already located with the easement, the pedestal can not be relocated. To get started in verifying, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
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Official Employee

Re: Comcast pedestal in wrong place

Hi Ffmj777. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!