Community Forum

Comcast <Edited>

Highlighted
New Poster

Comcast <Edited>

<Edited> I had a wonderful TV package and needed to cut down my bill so the representative gave me the wrong information on the package she was putting me in and I am stuck <Edited> that I have to pay over $200 for. They made the mistake and I’m paying for it. I can’t even watch TV anymore. <Edited> When you change your package you’re flipping a switch. I lost channels that were primarily the only ones we watched and when they flipped they might as well have just taken my service down. You made the mistake you fix it.

Highlighted
Valued Contributor

Re: Comcast <Edited>


@Lz5 wrote:

<Edited> I had a wonderful TV package and needed to cut down my bill so the representative gave me the wrong information on the package she was putting me in and I am stuck <Edited> that I have to pay over $200 for. They made the mistake and I’m paying for it. I can’t even watch TV anymore. <Edited> When you change your package you’re flipping a switch. I lost channels that were primarily the only ones we watched and when they flipped they might as well have just taken my service down. You made the mistake you fix it.


@Lz5 

 

No change made to a package can be made at Comcast without a customer's formal approval. These approvals are sent to customers via email or text message and any requested changes cannot be complete without the customer accepting this approval first. Did you approve this change via the formal approval process?

Highlighted
Official Employee

Re: Comcast <Edited>


@Lz5 wrote:

<Edited> I had a wonderful TV package and needed to cut down my bill so the representative gave me the wrong information on the package she was putting me in and I am stuck <Edited> that I have to pay over $200 for. They made the mistake and I’m paying for it. I can’t even watch TV anymore. <Edited> When you change your package you’re flipping a switch. I lost channels that were primarily the only ones we watched and when they flipped they might as well have just taken my service down. You made the mistake you fix it.


Hello, Lz5! Welcome to the Xfinity Forums. 

I'm sorry to hear you are not happy with your current service plan. I would love to work with you to find a new promotion that better fits your needs. Please send us a private message with your first and last name as well as your service address so we can assist. 
 
 To send a private message, click my name "Comcast_Support", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!