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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Good evening, I can investigate this for you going forward. Would you like me to check your account for you? To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.