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Comcast install

New Poster

Comcast install

New install 4 attempts 4 different techs trouble with everything. Just a few of the problems.

did a speed test just now on wifi download speeds are 35mbps upload is .20

channel guid slow to load and clicking up or down 3or 4 times in a row it scrolls through complete guid with no info.watching HBO the screen changes to another screen with HBO audio still on.

Expert

Re: Comcast install

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Comcast install

 

Jgzz, sounds like you are experiencing signal issues. Let's take a look at what's going on. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.