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Comcast charging after my cancellation request

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Comcast charging after my cancellation request

Hello there,


I called Comcast on August 10th, 2017 and requested to have my services cancelled at the end of the one-year promotional rate that month because I was moving. The customer service rep was very kind and said it would be completed without issue. When I recieved a bill for services rendered from August through September, I called on September 11th and the representative said there was an error and they forgot to close the account but would do so and remove the charges. When I was billed for October I called back and they said they would again cancel the account and remove the charges- but it never happened, and this has progressed from August till now the end of February 2018. While the account is now closed, there are charges for services never recieved that Comcast has promised through telephone and webchat that they will clear and I quote "rest assured, this will be the last time you contact us regarding this issue." Every time I contact Comcast they assure me someone will call me to fix the issue. I wait by the phone at the expected dates to recieve a call, and not one call has come as indicated. Comcast was kind enough to send me to collections on the matter though. I now have several claim reference numbers, over 10 call and chat records, and NOTHING is actually being resolved. If you could explain how this issue is so grossly delayed I would greatly appreciate it!


Re: Comcast charging after my cancellation request

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: Comcast charging after my cancellation request

Hi, timariyow - If you send me a private message with your full name, address, and a phone number that was associated with your account, I will address your billing concern. Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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