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Comcast-What is the point of phone call regarding "Negative Survey"

Regular Contributor

Comcast-What is the point of phone call regarding "Negative Survey"

What is the purpose as the answer is the same as mentioned when you take those automated phone call survey asking about your phone call.

 

Seems a waste of time etc since you allready have the response and the caller is NOT a comcast employee so he is passing it along again?

 

At least it was read perhaps or noticed. Also you dont have the option to opt out as it states if Comcast needs to contact you when is best time morn afternoon nighr which of course did not follow 11.00 is NOT afternoon.

 

 

 

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Regular Contributor

Re: Comcast-What is the point of phone call regarding "Negative Survey"

Got it because 0 was given for would you recommend Comcast to friends or family.

 

Anybody else get this call.

Official Employee

Re: Comcast-What is the point of phone call regarding "Negative Survey"

Hi there, @giantssfan. Thanks for posting to the Xfinity Forum. That's a great question. Because we are trying to better our customer's experience, when we receive survey's with low scores, we are trying to contact that customer to gather more details about the reason you called in, and want to know how we can improve things on our end, hopefully making your experience better than before. If your issues or concerns were not addressed, feel free to send me a private message and I will be more than happy to see if I can help make the situation right. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. If you aren't the account holder, I will also need their name and the phone number associated with the account.


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