Solved! Go to Solution.
kathrynS1, appreciate you taking the time to let us know about your experience. I know this has been a frustrating time--especially since you've been paying for service you can't use! I've been there before. Thanks for sticking with us throughout all of this. Let's get to the bottom of these reboots. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
I had team come out last week sorry didn't contact back dealing with some medical issues. I wanted to contact you about getting a full credit for all the time that was lost. I receive credit for some of the issues I believe last month or the month before. I really think that they need to make more reasonable credit since I have been out of service for over month and half and been paying for services that I can't use. It has reallly been hard having to make time and sit home to wait over 5 times for someone to come out. Not to mention all the time that I have spent on the phone with representatives. I feel like it is unfair for comcast to expect me to pay for service that I cleary couldn't use. I'm reaching out to see how you can help. I have had to miss work to wait for someone to come to the house but all that I really want is to get the fair compension for all the services that would not be used during this period. I have been loyal customer and been with comcast a long time and have never been left so disappointed and upset before with a company in my life
I'm right with ya! As soon as we confirm the work is done and your services are stable, we can discuss a credit while you were down. More details in PM.
kathrynS1, glad to hear services have improved after the line was buried! Post again if you need anything!