Community Forum

Comcast Support not being honest with me the customer. Alvin wa

New Poster

Comcast Support not being honest with me the customer. Alvin wa

I called Comcast last night 12/11/17
around 8pm talked to Alvin & after 1/2 hour or so decided I needed someone to come to our house...he told me a tech would be to our house between 12-3. No one came so I did call the # back today to find out he didn't even put in an order request. We cancelled Dr's appt to be here and HE DIDN'T EVEN PUT IN A REQUEST!!! I am pretty irate now and would like to have this straightened out.
Official Employee

Re: Comcast Support not being honest with me the customer. Alvin wa

BandE222, apologies for that experience. Let's take a look at your services and get you a tech. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.