Hello, Tequon! Thanks for reaching out with your concerns about your experience. I'd really like to work with you to ensure you are able to enjoy the speeds you are paying for, as well as making sure any changes to your account are indeed appropriate. Please send us a private message with your first and last name as well as your service address so we can assist.
To send a private message, click my name "Comcast_Support", then click "send a message".