Comcast Install

[havli1mn]

Comcast has come out to my house and dropped a line from a pole with service to my house. Comcast construction has a hold on my house saying I can't get service, even though there is a cable line to my house from a pole that clearly has service. Have made several calls and can't get anywhere.

[Again]

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@havli1mn wrote:
Comcast has come out to my house and dropped a line from a pole with service to my house. Comcast construction has a hold on my house saying I can't get service, even though there is a cable line to my house from a pole that clearly has service. Have made several calls and can't get anywhere.

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Have you been told what the hold is about?  If service is being blocked because a previous owner/tenant hasn't paid their bill you will need to go to the nearest Comcast store with a photo ID, mortgage/lease or utility bill to prove your are not that person.  An account is tied not just to a person, but also to an address.  If this isn't the case, can you tell us what the hold is for?

[havli1mn]

Comcast is new to our area. When they first came out to our house they told us we were too far away from pole and would have to have a line dropped. A week later the construction crew was at our house installing the line from our house to the pole. I have walked to the pole and can see that the pole has service to other houses. I called customer service to have someone come out to install service in our house and was told they would put a ticket through to take the "out of service area" hold off house. Several calls later and the hold is still there and pending. Not sure what to do here. I would think they would want to get us on a plan since they invested all this money into installing underground cable line.