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Comcast Delivering Less during the time of Covid-19

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Comcast Delivering Less during the time of Covid-19

Why did I have my service completely changed when as a 73-Yr old living alone during the Covid-19 pandemic and lost forever my favorite channel just because I wanted to drop HBO to try to save a little money? Every other company I’ve dealt with has been reasonable and willing to work with customers. Comcast is still the intransigent company who now tells me the channels I received yesterday are forever unavailable because I needed to cut back my monthly $147 cable bill and save $15 by dropping HBO for a few months. I do not understand your attitude while I try to shelter in place. Just how ugly does it get?
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Official Employee

Re: Comcast Delivering Less during the time of Covid-19

Hello Evelynac787. Thank you for joining the Xfinity Forums and for creating your first post. Apologies for any frustration caused by our COVID19 response (found here https://xfin.tv/2xbEPFU). I would like to help review your account and check to see what options we may have available to help. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


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