I am profoundly hearing impaired and have an Xfinity Comcast account (in my name) for the sole use of my 92 year old Aunt living in another state. My way of contact/communication is only by e-mail, text, or chat features. When setting up the account 4 years ago for my aunt, I had to provide a contact phone - I gave my cell - THERE IS NO OPTION TO LEAVE IT BLANK. I cannot have anyone contact my Aunt at her Comcast phone number - she is forgetful and only answers the phone if number is known to her. If she knew I was paying $203 a month so she could watch Golden Girls, Judge Judy, Eternal Word TV and to make a couple of 3 minute calls a day, she'd have a fit. But, hey, what are you going to do?
With the above said - I have received 3 voice calls in the last 3 weeks on my cell from Comcast (Edited for posting phone number). I cannot understand what is being said and I tell them I am hearing impaired and to ONLY contact me via the e-mail I have provided on my Xfinity account. Not being done. Calls continue. I know it does not involve billing or service, as I am set up for autopay and all is well with funds and the service. My last guess is that it is a sales call, as the monthly bill has increased $25 without any change in service. Just tried to use the "Contact Us" - and it asks for a number to call me back. Back to square one - I can't "take" a call. I can use Xfinity chat for Tech problem, but I assume as soon as rep reads my problem is not tech related I would be advised to "CALL". Any options as to finding out what these calls are really about? I keep asking the other end to write or email me and they keep talking and keep calling. Getting nowhere. Thanking in advance.
Hello 4Auntie, thanks so much for reaching out! I would be more than happy to further look into these calls, as well as assist with any billing concerns! Can you please send me a Private Message including your full name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@4Auntie, I have not heard back from you for some time, so I will be locking this thread. Please send me a Private Message, if you still need assistance with this! If you need assistance with any new issues or concerns, please create a new Public post. Thank you!