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Comcast Cable laying on ground after broken Dominion Power Pole was replaced ove 1 month ago

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Comcast Cable laying on ground after broken Dominion Power Pole was replaced ove 1 month ago

During the last snow storm about 1 month ago, a power pole snapped behind my neighbors house.  The power company replaced the pole and restrung their power lines, but left the lower Comcast cable line laying on the ground.  I have tried to call a service call in to get this corrected, but it is not in my yard and the rep I spoke with did not understand the issue. This down line is in Goochland, VA 23238.