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Collections-My ID Was Stolen and Comcast Acct Set Up

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Collections-My ID Was Stolen and Comcast Acct Set Up

I just found out I have a Comcast account in collections. It appears my ID has been stolen. Can’t figure out how to contact Comcast. I called and was told by AI to use their website. Since this isn’t my account, that option doesn’t work. I need to speak to a live person. Suggestions?

Thanks