Community Forum

Checking the status of my complaint

Regular Visitor

Checking the status of my complaint

Good eve,
I called to see tonight if any updates to my complaint on harassment by Comcast repair and improvement team that I made on feb 28 or March 1, I was told that I would receive notification by Thursday the 8th of March giving them time to review the many complaints and get back to me with a better offer than a $10-20 credit for hours of many telephone calls trying to stop it, I asked for 1channel to make it right, that channel was cmt.
Well the operator that I talked to tonight, looked and came up with nothing. So here it’s been almost 2 weeks with no offer. This is my last attempt to continue my service with Comcast! I am not satisfied with how I was treated or the resolve of the issue. I gave you all some time to make it right, to no avail! Feel free to email or text your last efforts or not, it’s up to you,,,
Disgruntled customer that has been with Comcast for years and looking for better options

Sent from my iPad

Regular Visitor

Re: Checking the status of my complaint

I tried to send this to Comcast this eve but the address on my bill wasn’t found.

maybe someone here can help

Expert

Re: Checking the status of my complaint

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Checking the status of my complaint

Markmrt, thanks for reaching out. I'm sorry to hear about your experience. I'd like to help change this around. Please send me a private message with your full name, address, and phone number so I can access your account and research this. 

 

KenF