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Chat transcripts

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Chat transcripts

I’m having a heck of a time finding saved transcripts. I have one from a conversation I had 12 days ago that promised a much better price on internet than I am now being offered. Not at all impressed at hearing 3 different quotes each higher than the next for the same device. How do I find this and who do I talk to about how unacceptable it is to back out on a promised rate?