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Chat requires a phone number, but ther is no place for a phone number

New Poster

Chat requires a phone number, but ther is no place for a phone number

I can’t communicate worth your chat service Brandeis it requires a phone number but never displays a field to enter a phone number.  I have tried this on multiple browsers and computers.

New Poster

Re: Chat requires a phone number, but ther is no place for a phone number

Mroach2000,

I am having the same problem. No internet connectivity for two weeks. This is maddening. 

Official Employee

Re: Chat requires a phone number, but ther is no place for a phone number

Hello @Mroach2000 and @mroberts843

 

Sorry for the experience you are having trying to reach the chat agents. I'd be more than happy to help however I can. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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