I can’t communicate worth your chat service Brandeis it requires a phone number but never displays a field to enter a phone number. I have tried this on multiple browsers and computers.
Sorry for the experience you are having trying to reach the chat agents. I'd be more than happy to help however I can. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.