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Chat Transcript

New Poster

Chat Transcript

Hello,

 

I was chatting with an Xfinity representative whose name was John Paul around 11:45-12pm EST on 5/24/18 and when the chat was over and I clicked on the icon to save the chat transcript, it made the chat disappear and now I am unable to see it again or save it.  Is there a way for me to get a copy of the chat transcript still?

 

Thanks.

Official Employee

Re: Chat Transcript

Hi @nsparks2

 

We (Forums) are not the same as chat agents and don't have access to provide copies. I may be able to see a transcript and very what was said, but won't have a way to print or send a copy to you. If you need further assistance, send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.