Community Forum

Chat Support

New Poster

Chat Support

Does anyone know how to get Chat to work?  It keeps giving me an error for incorrect phone number. But guess what????  There is NO PHONE NUMBER FIELD to fill out! Any assistance would be greatly appreciated as I am a bit frustrated. After calling at 8:45 this evening and arguing with the automated system until 9:04.......offices close at 9 

Expert

Re: Chat Support


MEnTONY wrote:

Does anyone know how to get Chat to work?  It keeps giving me an error for incorrect phone number. But guess what????  There is NO PHONE NUMBER FIELD to fill out! Any assistance would be greatly appreciated as I am a bit frustrated. After calling at 8:45 this evening and arguing with the automated system until 9:04.......offices close at 9 


hi, I moved your post to the customer service area and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Chat Support

MEnTONY, thanks for reaching out. Have you tried clearing cache and cookies? Either way, I can help you here with any service related issues. What is going on?