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Charged for installation

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Charged for installation

I just got my bill and I am being charged $59.99 for installation .  The web site said free installation and this was discussed over the phone when I was setting up the install.  I need it removed from my bill.

Official Employee

Re: Charged for installation

Greetings, BirdmanVA! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you were changed for installation when it was advertised as free. I would like to look into this for you. Can you please send me a PM with your first and last so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Charged for installation

Hello, BirdmanVA. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!