Hello, Xinxiechengyou. Welcome to the Xfinity Forums!
I'm glad you reached out to us with these concerns.
I'd like to look further into this issue for you as well as work with you to get your services working properly. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Xinxiechengyou, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get some assistance with your bill and get your services working properly again, but if you still need assistance, please feel free to start a new thread.