I want to upgrade to the "GIG" speed internet service. I was told that in order to do that a technician would have to be dispatched to install the modem (something I can easily do) and to verify the comcast lines at the apartments can handle the increased speed. That's fine....but you want to charge me a $60 fee for this? Why on God's green Earth would I pay a company to check and/or upgrade their own equipment? I have been a customer for a couple of years now and have NEVER been late, paying an average of $150/month.