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Channels taken away when I moved.

New Poster

Channels taken away when I moved.

Over half the channels I had before I.moved last Monday were not accessible when I got toy new apartment. I am paying the same amount with the same plan with, now, half the channels. This is unfair and I am livid.
Expert

Re: Channels taken away when I moved.

Did you move far enough to be in another service area? Availible channels vary by location of the service area.

 

Did you check your service in the new location, to make sure you are billed for the same level as before? Make sure a "special rate" was not removed because of the move.

Expert

Re: Channels taken away when I moved.

@Twhtwhtwh7 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Channels taken away when I moved.

Hi @Twhtwhtwh7

 

I'd like to review your account to see if I'm able to get this fixed for you. Could you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.