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Channels added I don't want but must pay for......???+$$$

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Channels added I don't want but must pay for......???+$$$

Channels were just added to my account, that I didn't request and don't want and can't afford:

 

* The change has increased my monthly bill by nearly 50%.

* How do I delete them? 

* Or, can I petition Xfinity to remove them?

Official Employee

Re: Channels added I don't want but must pay for......???+$$$

Hello, and thank you for using the Xfinity Forums for your concern. I would be happy to investigate this for you from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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