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Changing the plan to internet only

New Poster

Changing the plan to internet only

Currently, I have a TV and Internet bundle. I want to cancel my TV subscription and switch to internet only yet I can't see any options available on the website. How come you don't have any internet only options listed? <EDITED for violating Forum Guidelines - Inflammatory Remarks>

Tags (2)
Expert

Re: Changing the plan to internet only

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Changing the plan to internet only

Hello parist. I can asssist with downgrading your account to internet only. Please send me a private message and include your full name, service address, and account number so I can assist you. 

New Poster

Re: Changing the plan to internet only

I am also interested in changing to only internet. Can I do this without calling in?
Thank you
New Poster

Re: Changing the plan to internet only

I also have the same question.  What options are available for existing customers?

New Poster

Re: Changing the plan to internet only

I would also like to switch to Internet only. Do I need to call to do this or can I just communicate online to a Comcast representative?
Regular Visitor

Re: Changing the plan to internet only

the question of reduction of service is not inflamatory by any reasonable standards...  EDITED for violating Forum Guidelines - Inflammatory Remarks>. 

New Poster

Re: Changing the plan to internet only

was there any help with this?? i also have been trying to do the same thing rather than switch companies? does anyone on here get help with this?

 

Expert

Re: Changing the plan to internet only


@aroz717 wrote:

was there any help with this?? i also have been trying to do the same thing rather than switch companies? does anyone on here get help with this?

 


Yes, people do get help here.  But it's usually not immediate.  I just happen to be here responding to other posts which is why I've responded to yours so quickly.



I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Changing the plan to internet only

Hi @Rmbennin, @123stuart, and @aroz717

 

I can help you all by reviewing the internet only offers that are available to each of you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!