I have been a Comcast customer for a few years and have changed my plans when our contracts have expired. We are paying for telephone, internet, and cable but we really only use the internet. I have called to ask about the process of changing from our current plan to only internet- but have had no success so far. Is paying for internet even possible? If so- someone please help direct me!
I only have an internet subscription, so absolutely it's possible. I understand that you're getting nowhere via phone. Do you have a local Comcast office near you? If so, just gather Comcast's telephone and cable equipment and take it there. Be sure to get a receipt that includes the serial numbers of the stuff you returned. Keep it forever. Consider copying it in case your local office uses thermal paper, like mine. (Fades to a blank piece of paper in a week or so)