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Changing plan

New Poster

Changing plan

I went on line and changed my plan. Have an order number. that was a week ago. No email yet about when they are shipping my order. Does it typically take that long for them to ship orders. I have double-play now and changed to Triple Play HD. 

They did email and state they got the order and were working on it.

Official Employee

Re: Changing plan

Hello auntleen. Typically you should have received an email about the change of service within a few days. I can check your account for the recent order. Please send me a private message and include your full name, service address, and account number so I can access your account and assist.