This is a public forum, primarily customers like you. You should call Customer Service or log into your XFINITY|My Account to change your plan or get more assistance.
I would like to change my plan
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi, Sabhar41 - I can help you with changing the plan. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.