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Changing business address to residential

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Changing business address to residential

Hello my name is Zalatiel and the reason why I am writing this is because I've been wanting to get xfinty service at my apartment for a while but whenever I try to sign up it says that I have a business address and whenever I call somoene about it they couldn't get me an answer on how long it was going to take to get it switched over from business to residential can someone help me with this issue