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Changing Plans

Regular Visitor

Changing Plans

I have been an Xfinity customer since 2018. I am looking to change my plan, but when I click on that option on your website it says please contact us. I can't seem to speak with anyone, I am very frustrated to the point I am looking at switching to a new provider.

Official Employee

Re: Changing Plans

Hey there! Sorry to hear you are having trouble updating your from our site. I am happy to help get that taken care of for you today. Please send a Private Message by clicking my profile name (ComcastEva), and then click "Send a message". Please include your name and address in the message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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