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Changing Ownership of a Comcast Account

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Changing Ownership of a Comcast Account

Hello, I have been on the phone with Xfinity for hours on end. just trying to get my account transferred to my son. Xfinity states now that I Must go into a store and finish the process??????.  can anyone with any knowledge please help out? thanks so much.

 

https://www.xfinity.com/support/articles/account-ownership-change

 

Expert

Re: Changing Ownership of a Comcast Account


@afarris wrote:

Hello, I have been on the phone with Xfinity for hours on end. just trying to get my account transferred to my son. Xfinity states now that I Must go into a store and finish the process??????.  can anyone with any knowledge please help out? thanks so much.

 

https://www.xfinity.com/support/articles/account-ownership-change

 


For the most part, yes, you both would need to go to a Comcast store with identification in order to transfer the account.  This is for your protection, and to keep someone else from changing account ownership without your knowledge.


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New Poster

Re: Changing Ownership of a Comcast Account

@Again  thanks for the response, I have already submitted the paper work via the online portal, signed, dated, and notarized as the documents state. and  I still have to go into a store?? this makes no sense Smiley Sad

Expert

Re: Changing Ownership of a Comcast Account


@afarris wrote:

@Again  thanks for the response, I have already submitted the paper work via the online portal, signed, dated, and notarized as the documents state. and  I still have to go into a store?? this makes no sense Smiley Sad


It actually would have been faster  if you had gone to a store.  If you don't hear back in a reasonable amount of time that the account has been transferred post back.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Changing Ownership of a Comcast Account

@afarris

 

Welcome to the Xfinity Forums. @Again is correct. The best and fastest way to complete an account transfer would be for you and your son to go to a local service center with proof of identity to have the account transferred into his name. We apologize for the inconvenience. 


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