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Changed to Double Play but Internet went to slower speed

Frequent Visitor

Changed to Double Play but Internet went to slower speed

I just changed my plan to TV and Internet  My understanding was that I would keep my channels and internet speed . However I have been dropped from the performance pro 150Mbps to 70Mbps. Please help me fix.

 

PS just checked manage my plan and it says Performance Pro 150Mbps plan but showing HSD Performance 70Mbps in internet. Checked speed agian and still 50Mbps.

Official Employee

Re: Changed to Double Play but Internet went to slower speed

doublel67 - 

 

I would be happy to look at the account with you. Can you please send me another PM with your first and last name to get started? 


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Official Employee

Re: Changed to Double Play but Internet went to slower speed

doublel67 - 

 

I'm glad I was able to assist with the account! Please feel free to reach out again if you need any further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!