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Change my account number in the phone app

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Change my account number in the phone app

I moved and they set me up with a new account number. Now I need to enter my new account number in the comcast app's but I do not see where I can do this at. I'd like to use the streaming app to watch my recorded shows and I cannot until the account number is updated. Please help!
Gold Problem Solver

Re: Change my account number in the phone app

They may have failed to transfer the UserIDs/logins/email addresses from the old account to the new one. You can check the UserIDs by bringing up the list at https://idm.xfinity.com/myaccount/lookup on your home Internet connection. If your old IDs aren't listed, you'll need to get them to fix it.

Official Employee

Re: Change my account number in the phone app

Hi Mysterymike, thank you for reaching out and I can review this for you.   Please send me a private message with your account information (your name, and phone number). 

 

Thank you 


I am an Official Comcast Employee.
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