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Change account from <Edited>

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Change account from <Edited>

I just completed the affidavit to change account to my name because of bereavement. I completed the affidavit and downloaded the death certificate.  However, it stuck on continue.  Did you receive the information

Official Employee

Re: Change account from &lt;Edited&gt;

Hello @EnfieldChaseCt


I'd like to send my condolences for the loss of your loved one. We appreciate you for using the Xfinity Forum for help with your account name change. I'd be happy to help confirm whether or not we've received the necessary paperwork. Can you please send me a private message? To send a private message, click on "ComcastChe" and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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